Incomplete Root Canal! What a tacky dirty bunch of liars!
I came here in pain for one of my teeth and needed a root canal and the other tooth was questionable. I got there, and they did a partial root canal on tooth 13. The doctor made me call my insurance company to verify my account insurance information while I was in pain in the chair. He also made fun of me because I filled out no on the form to the question about pregnancy.
He then proceeded to lecture me on how men will one day give birth clearly homophobic and totally inappropriate! My insurance was confirmed by the agent and the doctor was satisfied with the answers the insurance company gave. I had 2 teeth that needed a root canal and were infected, but the doc only did one to save money guessing that this would solve my infection. The place is dirty with blood on the wall, and old equipment and the place feels old and smells old like the staff.
I was in pain and I held my nose even through my better instinct told me to run from this place, but I stayed since I was in pain. The office also has no WI-FI and in the back it is dark and *** like a butcher shop with drilling noises in the back. I swear that if someone went back there they would find a recording of drilling. That was Friday, so I leave there with one tooth opened, in pain, with no prescription for pain killers.
The next day I went to a different dentist to get a pain prescription and an X-ray which I retrieved today, and the other doctor stated that the root canal was not deep enough trapping the infection further, and prescribed me pain meds, but did not help me due to the opened tooth by this dentist. This dentist lied to my insurance and my partner that they competed my root canal. The dentist and the insurance said I had to go back to him to complete the job,so I called to get a new appointment for Monday since they couldn't see me Saturday. I got scheduled today 11/12/18 Veterans Day.
I get there at 09:30am, and the doctor did not say hi to me and the assistant arrived 10 minutes late. The doctor took my insurance card and did not give it back accusing me of fraud saying they could not verify my insurance. I explained that my *** partner has his name on the insurance card and that he put me on the insurance card and I explained that I was on his insurance. The doctor and receptionist still did not believe me like they could not conceive of such a concept.
They did not care and had a hard time understanding the fact that I was in pain and wanted my dental work competed today driving one hour each way to get my dental work done. They do not have any concept of American style customer service and hung up on me twice, and I found out from the insurance that they never called in to verify me. He said I was trying to cheat him, and he Called the Glendale cops on me. Luckily I was outside in my car charging my phone.
Clearly this doctor is unprofessional and a homophobic racist. I call my insurance company back and they said the cops would not do anything, and that the insurance is valid and all they needed was the number on the scanned document. They can bill for incomplete work, but he wants to bill for a completed root canal he did not complete. I called him back and told him to bill for a partial, since I am not coming back after he called the cops on me.
I hope someone reads this and picks a better dentist.
They treated me nasty today, and they are super shady and sketchy. I am a Veteran being treated like this on Veterans Day!
Reason of review: Poor customer service.